Last updated on December 26-12-2024
Acceptance of Terms
Thank you for using The Urban Physio. These Terms of Service (the “Terms”) are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of The Urban Physio website at www.theurbanphysio.com (the “Site”) and any related mobile or software applications (“The Urban Physio Platform”), including but not limited to the delivery of information via the website whether existing now or in the future that link to these Terms (collectively, the “Services”).
These Terms are effective for all existing and future users of The Urban Physio, including but not limited to individuals accessing services like physiotherapy consultations, appointments, home visits, and online services, as well as users managing their claimed clinic or professional listings.
Please read these Terms carefully. By accessing or using The Urban Physio Platform, you are agreeing to these Terms and concluding a legally binding contract with The Urban Physio (hereinafter referred to as “The Urban Physio”). You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of The Urban Physio Platform is at your own risk, including the risk that you might be exposed to content that is objectionable or otherwise inappropriate.
In order to use the Services, you must first agree to the Terms. You can accept the Terms by:
- Clicking to accept or agree to the Terms, where it is made available to you by The Urban Physio in the user interface for any particular Service; or
- Actually using the Services. In this case, you understand and agree that The Urban Physio will treat your use of the Services as acceptance of the Terms from that point onwards.
Welcome to The Urban Physio. By accessing or using our platform (www.theurbanphysio.com), you agree to comply with the following terms and conditions. Please read them carefully as they govern your use of our services. If you do not agree with these terms, please refrain from using the platform.
1. Definitions
- Platform: Refers to The Urban Physio’s website and associated digital services.
- Users: Refers to customers, patients, or visitors accessing our platform.
- Service Providers: Refers to clinics, doctors, and physiotherapists listed on our platform.
- Appointment: Refers to bookings made through our platform for consultations or treatments.
- Products: Refers to items available for purchase on the platform.
2. Scope of Services
The Urban Physio acts as a mediator between customers and listed service providers (clinics/doctors/physiotherapists).
Our platform offers:
- Appointment scheduling.
- Home visit and online consultation services.
- Listing of clinics and healthcare professionals with service details.
- Purchase of physiotherapy-related products.
- Health-related information in the form of blogs, articles, or other formats. Note: Such information may not always be accurate or up-to-date. Users are advised to correlate this information clinically and consult licensed professionals for personalized advice.
Disclaimer: We do not provide medical advice, diagnosis, or treatment. Any medical services availed through listed providers are the sole responsibility of the respective provider.
3. Eligibility
Users must be at least 18 years of age to use the platform. Minors must access services under the supervision of a guardian.
By booking an appointment or purchasing a product, users confirm the accuracy of their personal and payment information.
4. User Responsibilities
- Users must ensure the accuracy of the information provided during bookings or purchases.
- Users must follow the terms and policies of the respective service providers, including cancellation and refund policies.
- Users are responsible for verifying the credentials and suitability of clinics, doctors, or physiotherapists.
5. Service Provider Responsibilities
- Service providers listed on our platform must adhere to professional and ethical standards.
- Service providers are solely responsible for the quality, safety, and outcomes of the services they render.
6. Limitations of Liability
The Urban Physio is not liable for:
- Any mishaps, adverse outcomes, or incidents during in-clinic, home visit, or online consultations.
- Errors or omissions in the information provided by listed clinics or doctors.
- Technical issues on the platform affecting bookings or payments.
- Any inaccuracies or outdated information presented in blogs, articles, or other formats on the platform.
Note: Users are encouraged to exercise due diligence and consult licensed professionals for medical concerns.
7. Payment Terms
- Payments for appointments and product purchases must be made in advance unless otherwise stated.
- Users agree to use valid and authorized payment methods. The Urban Physio reserves the right to cancel orders or bookings in cases of payment failure or fraudulent activity.
8. Cancellation and Refund Policy
Please refer to our Cancellation and Refund Policy for detailed terms.
Refunds for eligible cancellations will require verification, such as proof of purchase or cancellation confirmation.
9. Privacy and Data Protection
Personal information collected during bookings or purchases will be handled in compliance with applicable data protection laws.
Users consent to the collection, use, and storage of their data as described in our Privacy Policy.
10. Product Returns
Products must be returned in unused condition, with original packaging, within 7 days of delivery.
Returns are subject to verification. Products damaged due to misuse or incomplete return packages will not be eligible.
11. Force Majeure
The Urban Physio will not be held liable for delays or cancellations caused by events beyond our control, such as natural disasters, pandemics, or technical failures.
12. Intellectual Property
All content on the platform, including text, graphics, logos, and software, is the property of The Urban Physio or its licensors. Unauthorized use of this content is prohibited.
13. Dispute Resolution
In case of disputes arising from the use of our platform, users agree to first contact customer support for resolution.
If unresolved, disputes will be subject to arbitration in accordance with Indian law.
14. Governing Law
These terms are governed by and construed in accordance with the laws of India. Any legal proceedings will be conducted in the jurisdiction of Uttar Pradesh, India.
15. Policy Updates
The Urban Physio reserves the right to update these terms at any time. Continued use of the platform constitutes acceptance of the revised terms.
16. Online Consultation Platforms
The Urban Physio conducts online consultations via third-party platforms such as Zoom, Google Meet, and WhatsApp.
Users are responsible for ensuring proper setup and connectivity for these sessions.
17. Confidentiality for Online Consultations
While The Urban Physio takes reasonable steps to ensure confidentiality, users should also use secure internet connections and avoid public spaces when engaging in online consultations.
18. Technical Disruptions
The Urban Physio is not responsible for delays or cancellations caused by technical disruptions during online consultations. Users are encouraged to ensure their devices and internet connections are stable before the consultation.
19. Third-Party Platform Usage
The use of third-party platforms (e.g., Zoom, Google Meet) is governed by their terms and conditions. The Urban Physio does not assume responsibility for any issues arising from these platforms, including but not limited to technical disruptions or service interruptions.
20. Indemnification Clause
Users agree to indemnify The Urban Physio against any claims, damages, or liabilities arising from their use of the platform, including unauthorized use, non-compliance with terms, or disputes with service providers.
21. Feedback and Review Mechanism
If users leave reviews or feedback about clinics or services, they are expected to ensure the accuracy and appropriateness of their content. The Urban Physio reserves the right to moderate or remove inappropriate content, including offensive or misleading reviews.
22. User Communication
All official communication will be done via registered email addresses or phone numbers. Users are responsible for ensuring their contact details are up-to-date to receive important notifications.
23. Health and Safety Disclaimer
While The Urban Physio verifies service providers to a reasonable extent, the ultimate responsibility for ensuring that services meet personal health and safety requirements lies with users. Users should verify service details and credentials before proceeding with any medical services.
Contact Information
For queries or concerns, please reach out to us:
Phone: +91 8448945434 / +91 7309299906
Email: info@theurbanphysio.com
Address: JH-04, Sector 45, Noida, Uttar Pradesh, PIN – 201303
Thanks for Trusting The Urban Physio.