Shipping and delivery

Last Updated: 26-12-2024

At The Urban Physio, we aim to provide a seamless and reliable experience for our clients. This Shipping and Delivery Policy outlines the terms and conditions under which we deliver products and services to our clients.

1. General Shipping Policy

  • Applicability: This policy applies to all physical products ordered through The Urban Physio’s website or affiliated platforms.

  • Processing Time: Orders are processed within 1-3 business days, excluding weekends and public holidays. In case of delays, clients will be notified via email or phone.

2. Delivery Areas

  • Local Delivery: We currently deliver within select areas of India. For clients in Noida and surrounding regions, same-day or next-day delivery options may be available for certain products.

  • National Shipping: We deliver across India using reliable courier partners. Delivery times vary based on the destination.

  • International Shipping: At this time, we do not offer international shipping.

3. Delivery Timeframes

  • Standard Delivery: 5-7 business days for most locations within India.

  • Express Delivery: 2-3 business days for eligible locations at an additional cost.

  • Delays: Delivery timelines are estimates and may be affected by unforeseen circumstances, such as weather, strikes, or logistical challenges.

4. Delivery Charges

  • Local Delivery: Free for orders above ₹1,000. A nominal charge of ₹50 applies to orders below this amount.

  • National Shipping: Charges are calculated based on the weight and destination of the shipment. The exact cost will be displayed at checkout.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to monitor the status of your delivery through our courier partner’s website.

6. Damaged or Missing Deliveries

  • Damaged Items: If an item arrives damaged, please notify us within 48 hours of receiving the delivery. We may request photographs of the damaged product for verification.

  • Missing Items: In case of missing items, report the issue to us within 48 hours of delivery. We will investigate and resolve the matter promptly.

7. Returns and Exchanges

8. Contact Information

For questions or concerns regarding your order, shipping, or delivery, contact us at:

  • Phone: [Insert Phone Number]

  • Email: [Insert Email Address]

  • Office Address: JH-04, SD Block, Sector 45, Noida – 201303

Thank you for choosing The Urban Physio. We value your trust and strive to ensure a smooth delivery experience.

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