Privacy Policy

Last updated on December 26-12-2024

Our website address is: https://theurbanphysio.com.

This policy may change from time to time. Your continued use of The Urban Physio’s Services after any changes are made is deemed to be acceptance of those changes. Therefore, please check the policy periodically for updates.

1. Introduction

Welcome to The Urban Physio (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.theurbanphysio.com), utilize our services, or engage with us in any manner.

2. Scope

This Privacy Policy applies to all services offered by The Urban Physio, including but not limited to:

    • Listing clinics, physiotherapists, doctors, and other healthcare professionals.

    • Selling fitness products and equipment.

    • Providing online consultations and home visits.

    • Facilitating appointment bookings for clinics and individual doctors and practitioners.

    • Publishing blogs, articles, and other content.

    • Running Google Ads and other marketing campaigns.

    • Using payment methods for payment processing.

By using our platform, you agree to the terms outlined in this Privacy Policy.

3. Information We Collect

We collect the following types of information:

    • Personal Information: Name, email address, phone number, physical address, payment details, and health-related information required for consultation and appointment bookings.

    • Non-Personal Information: Browser type, IP address, device information, and browsing behavior.

    • Cookies and Cache Data: We store cookies and cache data to enhance your user experience.

    • Log Data: We collect log data, including IP address, device type, and timestamp, to ensure technical and security purposes.

4. How We Use Your Information

We use your information for the following purposes:

    • To provide and improve our services.

    • To facilitate bookings, online consultations, and home visits.

    • To process payments securely via integrated payment methods.

    • To communicate with you regarding your appointments, purchases, and inquiries.

    • To share necessary patient information with clinics, doctors, and healthcare practitioners for the purpose of delivering medical care.

    • To run marketing campaigns, including Google Ads.

    • To publish and manage educational content like blogs and articles.

    • To respond to user inquiries and manage user accounts.

    • To comply with legal obligations and protect our rights.

5. Sharing of Information

We do not sell your personal information. However, we may share your information with:

    • Partner Clinics and Doctors: Necessary patient data will be shared with our partner clinics, doctors, and healthcare practitioners to ensure seamless delivery of medical care and services.

    • Third-Party Service Providers: Such as booking platforms and other modes of payment platforms for apppointment bookings and payment processing.

    • Marketing Partners: To manage advertisements and promotions.

    • Legal Authorities: When required by law or to protect our rights.

    • Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred to the new entity.

6. Payment Processing

All payment transactions are processed through secure payment platforms. We adhere to the legal and technical guidelines outlined by our payment parters to ensure compliance with Indian payment regulations, including PCI DSS standards.

7. Data Security

We implement robust security measures to protect your data, including encryption, firewalls, and access control systems. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

9. Your Rights

Under Indian data protection laws, you have the following rights:

    • The right to access your data.

    • The right to request corrections to your data.

    • The right to withdraw consent for data processing.

    • The right to request deletion of your account and personal data.

    • The right to lodge a complaint with the relevant data protection authority.

10. Compliance with Indian Laws

As a healthcare and e-commerce platform operating in India, we comply with applicable laws, including but not limited to:

    • The Information Technology Act, 2000, and its amendments.

    • The Clinical Establishments (Registration and Regulation) Act, 2010.

    • The Consumer Protection Act, 2019.

    • Guidelines by the Medical Council of India and allied regulatory bodies.

11. Use of Cookies and Tracking Technologies

We use cookies and tracking technologies to:

    • Enhance user experience.

    • Monitor website performance.

    • Deliver personalized advertisements.

You can manage your cookie preferences through your browser settings.

12. Use of Google Ads

We comply with Google’s advertising policies, including:

    • Transparency in ad targeting and user consent.

    • Avoiding prohibited content in advertisements.

    • Regular audits to maintain compliance with Google Ads standards.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

14. Refunds and Cancellations

Our refund and cancellation policy is outlined on our website. For details, please refer to the terms and conditions applicable to specific services or products.

15. Data Breach Policy

In the event of a data breach, we will:

    • Notify affected users promptly.

    • Investigate the breach and take corrective action.

    • Report the incident to relevant authorities, if required.

16. Accessibility Statement

We are committed to making our platform accessible to individuals with disabilities. If you encounter any issues, please contact us.

17. Updates to Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website with the effective date. Continued use of our services constitutes your acceptance of the revised policy.

18. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

    • Phone: +91 8448945434, 7309299906

    • Address: JH-04, Sector 45, Noida, Uttar Pradesh, PIN – 201303

Thank you for trusting The Urban Physio.

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